Support FAQ

How can I contact Verso?


or with our phone number: +1-242-272-5482


Do you offer live chat support?

Yes we have a live chat support on the bottom right corner of the website and we also have a support on WhatsApp and messenger.


 Shipping FAQ

 How long will it take to receive my order?

Once you place your order, please allow 1-3 business days for processing of your order. Then after this: additional 10-24 business days for delivery. In rare cases it will take not more then 30 days.


I ordered more than 1 item, why did I receive 1?

When you order multiple items at a time some may be shipped separately from one of our multiple warehouses. You may receive one item before the next. So don't panic if you don't receive all of your items at once… they will eventually get to you!


Do I get a tracking number after I order?

Yes! All orders include tracking numbers. It will automatically be sent to your email you have provided us with and you will suppose to get it not more then 3 days after placing and order. Please follow our above question to see when they will be actually shipped out. 


Will you email me when my order is shipped out?

Sure. you will get a confirmation email when you have placed your order, and another email when your order is on it's way!


Can I cancel or change my order?

Yes. you have 30 minutes to cancel your order once it has been placed. All orders are handmade once you placed your order it is unlikely for us to cancel/change an order. However in some cases, we can. So please make sure you spend some time browsing and order the correct items that you want! Just email us and we will be sure to help you out.

Note: When you send us an email regarding the topic mentioned above ''(Can I cancel or change my order?)'' just write in the subject ''Canceling/Cancle an/my order'' and provide us your tracking or order number you have. Then it will be on top priority for us to do everything quicker for helping you with this.


Can I refund or exchange my order?

Refunds are only permissible if the product is defective on arrival. You have 24 hours from the time you receive the package to file for a refund due to damaged merchandise. Please notice that we also need you to provide to us with a picture of the damaged product, any details that can help us find your order as quick as possible, name, email, order number, etc.


 Payment FAQ

How can I pay? And do you accept international credit cards?

We accept international Credit Cards, Google Pay, And Apple pay.


Do you allow cashier's checks or money orders?

Unfortunately no :(


Across the board FAQ 

How can I write a review on a product?

At the moment we are not supporting product reviews :(


How do I unsubscribe from any of your mailing list?

Simply click on the ''unsubscribe'' button usually it will be on the bottom of the page.


How do I use my Gift card/Coupon code?

Just press on the order summary it supposed to be there (Phone) or just enter the code on the side bar where you have the order summary already opened (computer)


I tried to check out and the item in my shopping cart disappeared, what happened?

First of all we are very sorry that happened to you. However sometimes it can happen, sometimes it's just happening and sometimes it's happening because of network or server communication :(